Physical Products: Due to the nature of our physical products, we do not offer refunds or exchanges.
Digital Downloadable Products: All sales of digital downloadable products are final. Once the purchase is completed and the product is downloaded, we do not offer refunds or exchanges. Please ensure that you carefully review all product details before making your purchase.
Exceptions: In certain circumstances, we may offer refunds or exchanges for physical products if the item is defective or damaged. However, this is subject to our discretion and will be assessed on a case-by-case basis.
Contact Us: If you have any questions about our return and refund policy, or if you need assistance with a return or exchange, please contact us at shane.alec@alecsphere.com. Our customer service team will be happy to assist you.
Changes to This Policy: We reserve the right to update or change our return and refund policy at any time. Any changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically for any updates.
By making a purchase on AlecSphere, you agree to abide by the terms of this return and refund policy.